Effective Date: April 12, 2026 · Last Updated: April 25, 2026
These Terms of Service ("Terms") govern your access to and use of orophin, an AI-powered assistant for real estate agents, operated by Spartan Systems LLC ("we," "us," "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
orophin is a business-to-business software-as-a-service ("SaaS") product that provides AI-powered assistance to residential real estate agents. The Service integrates with your existing tools — including your CRM (Follow Up Boss), email (Gmail or Outlook), and calendar (Google Calendar or Outlook Calendar) — and uses artificial intelligence to help you manage contacts, draft communications, analyze documents, score leads, and automate routine workflows.
You interact with orophin through Slack direct messages or iMessage. orophin may also send you proactive briefings and notifications through these channels.
orophin is available exclusively to users located in the United States of America. By creating an account, accessing, or using orophin, you represent and warrant that:
(a) You are located in the United States at the time of registration and during your use of the service;
(b) You are at least 18 years of age;
(c) You have the legal authority to enter into this agreement.
If you are located outside the United States, you are not authorized to access or use orophin. We reserve the right to restrict, suspend, or terminate access to the service for any user we reasonably believe is accessing orophin from outside the United States.
We may verify your location through technical means, including but not limited to IP address geolocation. Providing false information about your location constitutes a violation of these Terms and grounds for immediate termination of your account.
You must create an account to use the Service. You agree to provide accurate and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must not share your account with others or allow unauthorized access. If you become aware of any unauthorized use of your account, you must notify us immediately at support@orophin.com.
orophin is available on a monthly plan at $179 per month (Pro) or $499 per month (Unlimited). Annual plans available at $149 per month (Pro) or $399 per month (Unlimited), billed annually. Pricing is per seat, with no volume discounts. All prices are in US dollars.
All payments are processed by Stripe. By subscribing, you authorize Stripe to charge the payment method on file at the beginning of each billing cycle. You are responsible for providing a valid payment method and ensuring sufficient funds.
You may cancel your subscription at any time from your dashboard or by contacting us at support@orophin.com. Upon cancellation, your subscription remains active through the end of the current paid billing period. We do not provide refunds for partial months or unused portions of annual subscriptions, except as required by applicable law.
We may change our pricing from time to time. If we change the price of your plan, we will notify you at least 30 days before the change takes effect. Your continued use of the Service after the price change constitutes your acceptance of the new pricing.
You agree to use orophin only for lawful real estate business purposes. You must not:
We reserve the right to suspend or terminate your account if we reasonably believe you are violating these acceptable use terms.
This section is important — please read it carefully.
orophin uses artificial intelligence (currently Google's Gemini models via Google Cloud Vertex AI) to generate responses, draft communications, analyze documents, and propose actions. You acknowledge and agree that:
orophin integrates with third-party services including Follow Up Boss, Google (Gmail, Google Calendar), Microsoft (Outlook, Outlook Calendar), Slack, Stripe, Walk Score, and RentCast. Your use of these integrations is subject to the respective terms and privacy policies of each provider. We are not responsible for the availability, accuracy, or conduct of any third-party service.
When you connect a third-party service, you authorize orophin to access and process data from that service as described in our Privacy Policy. You are responsible for ensuring that your use of orophin complies with any agreements you have with those third-party providers.
You may disconnect any integration at any time from your orophin dashboard.
Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the data practices described in the Privacy Policy, including the processing of your data by AI systems and third-party data processors.
The Service, including its software, design, documentation, AI models (as configured and prompted by us), branding, and all related intellectual property, is owned by Spartan Systems LLC or its licensors. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.
You retain all ownership of the data you provide to or through the Service, including your CRM data, emails, documents, and conversation content. You grant us a limited, non-exclusive license to use your data solely for the purpose of providing and improving the Service. This license terminates when you delete your account.
If you provide suggestions, ideas, or other feedback about the Service, we may use that feedback without restriction or obligation to you.
Important: orophin may experience occasional downtime due to maintenance, updates, infrastructure issues, or circumstances beyond our control. We do not guarantee any specific level of uptime or availability, and we do not offer a Service Level Agreement (SLA). You acknowledge that service interruptions may occur and agree that Spartan Systems LLC shall not be liable for any business impact, lost revenue, missed opportunities, or other damages resulting from service unavailability or interruptions, regardless of duration or cause, except in cases of gross negligence or willful misconduct by Spartan Systems LLC.
To the maximum extent permitted by applicable law:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
IN NO EVENT SHALL SPARTAN SYSTEMS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
The limitation of liability and exclusion of damages set forth in this Section 11 apply equally to both parties. Your total aggregate liability to Spartan Systems LLC for all claims arising out of or related to these Terms or the Service shall not exceed the amounts you have paid to us in the twelve (12) months preceding the event giving rise to the claim.
Nothing in this Section 11 shall limit either party's liability for: (a) fraud or intentional misrepresentation; (b) gross negligence or willful misconduct; (c) death or personal injury caused by negligence; or (d) any liability that cannot be excluded or limited under applicable law.
Without limiting the generality of the foregoing, you expressly acknowledge and agree that Spartan Systems LLC shall not be liable for any damages, losses, or claims arising from or related to: (a) errors, inaccuracies, or omissions in AI-generated content, including but not limited to drafted messages, property valuations, comparative market analyses, lead scores, or recommendations; (b) business decisions made in reliance on AI-generated content; (c) communications sent to clients or third parties based on AI-generated drafts, whether or not reviewed by you prior to sending; or (d) any action or inaction taken based on AI-generated suggestions or analysis. This applies regardless of whether such AI-generated content was produced automatically or in response to your instructions.
You agree to indemnify, defend, and hold harmless Spartan Systems LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, your violation of any third-party rights, or any action taken based on orophin's AI-generated output.
You may terminate your account at any time by cancelling your subscription and requesting account deletion from your dashboard. Upon deletion, all of your data is permanently removed from our systems.
We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. We will make reasonable efforts to provide advance notice when possible, except in cases of violation of the acceptable use terms, suspected fraud, or legal requirements. If we terminate your subscription without cause (i.e., not due to your violation of these Terms, suspected fraud, or legal requirements), you will receive a prorated refund for the unused portion of your current billing period.
Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy, or sooner upon your request. Sections 6 (AI Disclaimer), 9 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law) survive termination.
We may update these Terms from time to time. If we make material changes, we will notify you at least 30 days before the changes take effect via email or through the Service. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and cancel your subscription.
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Virginia, and you consent to the personal jurisdiction of such courts.
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Spartan Systems LLC regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
No Agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Spartan Systems LLC.
If you have questions about these Terms, please contact us:
Spartan Systems LLC (operating as orophin)
Email: support@orophin.com
Website: orophin.com